All orders at CoopFurn undergo meticulous quality inspections before shipment. Due to our handcrafted approach for premium wooden furniture including bar stools, coffee tables, beds, and nightstands, order processing typically takes 3-5 business days (extended compared to standard furniture retailers). During peak seasons, processing may extend to 5-7 business days. Order cancellations are only possible within 24 hours of purchase by emailing [email protected]. After this period, your order enters our specialized production workflow and cannot be canceled—though our generous return window provides ample flexibility for reconsideration.
We stand firmly behind our craftsmanship and material quality. You may return unused furniture items in original condition within 30 days of delivery (significantly extended from industry standards). For exchanges of bar stools, coffee tables, beds, or nightstands, we allow 45 days to accommodate the logistical complexities of premium wooden furniture shipping. Initiate returns through www.coopfurn.com and select your preferred exchange options. Please note: Custom-made pieces and items marked "Final Sale" are excluded from standard return eligibility.
To maintain our premium quality standards, all returns must: (1) Show absolutely no signs of assembly, use, or modification (2) Include all original packaging including protective corner guards, hardware kits, and assembly instructions (3) Have intact manufacturer labels and protective coatings. Our quality team conducts comprehensive five-point inspections upon receipt. Items failing inspection will be returned to you at your expense within 14 business days accompanied by a detailed condition assessment report.
Refunds typically process within 10-14 business days after we receive and inspect your return—this extended timeframe accounts for our thorough artisan-quality verification process. The refund amount excludes original shipping fees and any applicable return shipping charges. For payments processed through PayPal or credit cards, additional 3-5 banking days may apply before funds appear in your account statement.
Customers are responsible for return shipping costs unless the return results from our error (incorrect/damaged item shipment). We strongly recommend using insured, tracked shipping methods with adequate furniture protection—CoopFurn cannot assume liability for lost or damaged return shipments. For exchanges exceeding $500 in value, we provide prepaid specialized furniture carrier labels (deducted from your refund if unused or damaged).
Report manufacturing defects or shipping damage within 10 days of delivery by emailing [email protected] with detailed photographs/videos documenting the issues. We will arrange complimentary return shipping through our designated furniture carriers and expedite replacement (subject to inventory availability) or issue a complete refund including original shipping costs. This exception to our standard policy reflects our unwavering commitment to craftsmanship excellence.
Custom-configured furniture pieces and made-to-order items are considered final sale. For holiday season purchases (November 15 - December 31), the return window extends to January 31 of the following year. Commercial/bulk orders have separate policy arrangements—consult your dedicated account manager. CoopFurn reserves the right to refuse returns from customers demonstrating excessive return patterns (exceeding 35% of total orders placed).
For return authorization or policy clarification, contact our Furniture Care Team at [email protected] (response within 48 hours). Always include your order number and detailed photographs for damaged items. Visit www.coopfurn.com for live chat support during standard business hours EST.
