Each furniture piece reflects our dedication to sustainable sourcing and artisanal woodworking techniques, resulting in limited production runs to ensure quality preservation. Should your selected item become unavailable after order confirmation due to material constraints or quality control considerations, we will notify you within 3 business days with these tailored solutions: (1) priority commissioning of a similar design from our master craftsmen with comparable wood grains and finish options, (2) immediate full refund with complimentary design consultation for future purchases, or (3) store credit enhanced with 15% additional value toward custom orders. This methodology honors our philosophy of creating furniture meant to last generations while maintaining customer satisfaction as our cornerstone.
All transactions are processed in USD with final pricing confirmed at checkout. Our pricing reflects the true value of solid wood construction, hand-finished surfaces, and joinery techniques that withstand decades of use. In exceptional circumstances where significant pricing errors occur (such as a $1,200 handcrafted bed listed as $120), we retain the right to cancel orders and will provide notification within 72 hours. For any canceled orders resulting from such discrepancies, we extend a 20% customization allowance on future purchases, acknowledging the inconvenience while preserving our commitment to fair value for heirloom-quality craftsmanship.
Every furniture piece undergoes rigorous quality assessment, including wood grain verification, joint integrity testing, and finish perfection checks before specialized packaging. Standard processing requires 3-5 business days, extending to 5-7 business days during peak seasons and holiday periods. You will receive comprehensive tracking documentation and photographic proof of packaging via email upon shipment. For custom-configured items requiring wood matching, specialized staining, or dimensional adjustments, extended production timelines will be explicitly communicated during checkout, ensuring transparency for our clients investing in lifetime furniture pieces.
We partner with specialized freight carriers experienced in handling substantial wood furniture to guarantee your investment arrives in pristine condition. Domestic shipments typically require 10-18 business days post-processing, while international deliveries may extend to 21-30 business days depending on destination customs procedures. All international shipments include professionally prepared customs documentation with detailed product descriptions and accurate valuations to facilitate smooth border transitions - a crucial consideration for our international clientele acquiring furniture designed for multigenerational use.
We accept returns within 30 days of delivery for store credit or design exchange. All pieces must remain in original unused condition with protective finishes intact and all hardware included. Return authorization processing may require 12 business days following warehouse receipt due to our meticulous inspection process that verifies structural integrity, surface condition, and packaging suitability for resale. Custom-finished items and made-to-order configurations are excluded from returns to respect the specialized resources allocated to their creation, maintaining the bespoke nature of our craftsmanship.
All design elements including joinery techniques, profile specifications, and finish formulations represent protected intellectual property developed through generations of woodworking expertise. Unauthorized reproduction of our distinctive furniture designs, manufacturing methods, or technical drawings for commercial purposes is strictly prohibited. We vigilantly protect these rights to sustain our legacy of innovative yet timeless furniture design that characterizes the Coopfurn aesthetic.
Our furniture specialists are available through [email protected] for design consultations, technical specifications, and post-purchase support. Response time typically falls within 3 business days (potentially extending to 5 days during high-volume periods). For urgent matters concerning active orders or delivery coordination, please include your order number in the subject line. We believe in substantial communication that mirrors the thoughtful construction of our furniture, ensuring every interaction enhances your experience with our brand.
