All transactions completed through www.coopfurn.com require immediate payment via our secure encrypted checkout system. We accept major credit cards including Visa, Mastercard, and American Express, along with PayPal for your convenience. Payment authorization must be successfully processed before we commence order preparation. In exceptional circumstances where payment verification fails, we retain the right to cancel your order without advance notification. For international customers, please be aware that currency conversion charges may apply according to your financial institution's policies. All payments are processed in US dollars, and any bank fees associated with foreign transactions are the responsibility of the purchaser. We maintain the highest security standards for all financial transactions to ensure your payment information remains protected throughout the purchasing process.
Following successful payment processing, you will automatically receive an order confirmation email sent to the address provided during your purchase journey. This electronic confirmation serves as your official purchase receipt and includes comprehensive order details such as product specifications, pricing structure, applicable taxes, and preliminary shipping information. We strongly advise carefully reviewing this confirmation email as it constitutes the binding agreement between you and our furniture company. Should you identify any inaccuracies in your order details, please promptly contact our customer service team at [email protected] within 48 hours of order placement to ensure timely resolution. Maintaining accurate contact information is crucial for receiving important order updates and delivery notifications throughout the fulfillment process.
While we employ advanced inventory management systems to maintain accurate stock levels, occasional overselling situations may occur during high-demand periods for our premium wooden furniture collections. In such rare instances, we will notify you via email within 72 hours of purchase with available alternatives. You may elect to wait for the next production cycle (typically 3-4 weeks for handmade furniture items) or receive a complete refund. We cannot guarantee the continuous availability of specific wood finishes, custom configurations, or limited edition designs featured on our website. All products remain subject to prior sale until your order has been fully processed, quality inspected, and prepared for shipment. Our classic design furniture pieces are crafted with meticulous attention to detail, which may occasionally lead to longer fulfillment times for custom orders or specialized finishes.
Orders for our premium wooden furniture typically require 3-5 business days for processing and quality verification before shipment commencement. During peak seasons, holiday periods, or major promotional events, processing times may extend to 5-7 business days to ensure each piece meets our quality standards. Once dispatched from our workshop, domestic deliveries generally arrive within 10-18 business days, while international shipments may require 18-28 business days depending on customs clearance procedures and destination. You will receive a comprehensive shipping confirmation email with tracking details once your order departs our facility. Please note that we cannot be held responsible for delays caused by shipping carriers, weather conditions, customs inspections, or other logistical circumstances beyond our direct control. Furniture shipments often require special handling and white-glove delivery services, which may impact final delivery timelines.
We accept returns within 30 days of delivery for store credit or product exchange. All returned items must be in original, unused condition with all protective packaging intact and original tags attached. Custom-made furniture, final sale items, and assembled products are excluded from return eligibility unless damaged during transit. To initiate a return process, please email [email protected] with your order number and detailed reason for return. Our customer service team will provide specific instructions and, if eligible, a prepaid return label for your convenience. Refunds for approved returns will be processed within 14 business days of receiving the returned merchandise at our inspection facility. Customers are responsible for return shipping costs unless the return results from our error or product damage during shipment. Due to the substantial size and weight of furniture items, return shipping costs may be significant and should be considered before purchase.
All prices are displayed in US dollars and include applicable value-added taxes where required by governing regulations. We reserve the right to adjust pricing without prior notification due to market fluctuations, currency exchange variations, raw material cost changes, or supplier adjustments. If you completed your purchase before any price modification, you will be charged the amount displayed during checkout. Promotional discounts and special offers cannot be combined unless specifically stated in the promotion terms. International customers are solely responsible for any import duties, customs fees, taxes, or brokerage charges imposed by their country's regulations. Our pricing reflects the premium quality materials and expert craftsmanship inherent in each piece of our wooden furniture collection, from bar stools and coffee tables to beds and nightstands.
For any questions concerning your purchase, shipping status, or return procedures, please contact our dedicated customer service team at [email protected]. We typically respond to all inquiries within 48 hours during standard business days. When reaching out for assistance, please include your complete order number and relevant purchase details to facilitate efficient service. Business Address: Phone:
